From the teller line to product.
I started my career as a bank teller in a small branch. Over 12 years, I moved through facilitation, learning design and change management into product ownership, where I now lead work on a Gen-AI assistant for frontline teams.
That path taught me most of what I share now: how people actually learn on the job, how to plan work so it gets finished, and how to bring staff along when something new arrives.
Mark, Edmonton
How I work
I have a full-time role, so this is focused part-time work. I’m available weekday afternoons and evenings, and weekends, Alberta Time. I reply within one business day.
What I will and won’t do
- I will give you a fixed scope and price before we start.
- I will tell you if I’m not the right fit.
- I’m happy to mentor people who work in banking, but I won’t take on project work for banks or other financial institutions.
- I won’t use or share my employer’s materials, data or clients.
- I focus on the craft and structure of delivery rather than writing code. On custom builds, I work alongside your developers as the product owner.
Say hello
The quickest way to reach me is a free 20-minute call.